Posts Tagged ‘fail’

No customer service at this time

Posted on the August 18th, 2008 under Business by Al

I was on the phone trying to get in touch with the Customer Service group of Other World Computing about an order. As is too common nowadays, they use an automated phone menu system, but this one forces you to talk to it which I particularly don’t like.  I had to grab my voice recorder to capture this after my first attempt:

Customer Service phone call attempt (MP3)

Ironically, in a different part of the menu it did have the option to “customer service.” Unfortunately, I had stopped recording and wasn’t going to go back into menu hell to capture it.

- Al Degutis

What iTunes 7.7.1 broke for me

Posted on the August 5th, 2008 under Business, Technology, iPhone by Al

I’ve been one of the lucky ones. I’ve had pratically no problems with the 3G iPhone and only minor issues with a couple of apps since Day 1. Then I installed the iTunes 7.7.1 update when it came out. That’s when the troubles started. Luckily, the iPhone itself hasn’t been affected but the iPhone with iTunes experience has degraded.

It started with a constant and reproducible crash of the MDCrashReportTool. The following sequence causes the crash:

3rd party apps must make up for Twitter’s incompetence

Posted on the July 24th, 2008 under Business, Technology, Twitter by Al

With Twitter continuing to be so unreliable, I think third party applications such as Twhirl, TweetDeck,  Twitterrific and possibly FriendFeed(?), just to name a few, need to add the option to keep a local copy of messages and your Following and Followers list. TweetDeck is already ahead of the game as it keep messages in a local database. But, with Twitter’s latest screw up, in which they inadvertently removed people from following others, the ability to have a backup, export or offline copy of your Following list is very important.

Who is up for the challenge?

-Al Degutis