My son bought a Samsung TV a couple years ago and did not buy the service plan. This year his TV stopped working and he took it in for repair. Two months later the repair shop calls to say that they will not be receiving the part from Samsung but Samsung agreed to replace the TV with a brand new 2008 model for only $400. Great! Awesome! The TV comes back from the repair shop and he has to contact them to arrange for payment and delivery. He has to pay with a credit card in his name, which he does not have. So he looks into getting a pre-paid card but then that wouldn’t have his name on it. So one more month later we call them together and they finally agree to let me write a check and send that to them. The check was written on 6/3 and mailed the same day. Since then he has called them a couple of times a week to arrange for the shipment and exchange of his TV. Each time they tell him the check has not cleared yet. So I check with my bank and they have not even deposited it yet! Supposedly they were going to deposit it this week but as of the night of 6/27 they still have not deposited the check. Why does it take a month to deposit a check? From the initial conversation with Samsung they said once the check clears it would take 14-21 days. Guess we should have asked how long will it take you to deposit the check so it CAN clear!!!!!!!!!!! I went from thinking that they had great customer service based on the $400 exchange price to thinking it’s TERRIBLE customer service for stringing him along for so damn long. Hope I NEVER have to deal with them again.
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