Comments on: Drobo customer service could use an upgrade http://www.degutis.com/blog/drobo-customer-service-upgrade/ rambling, rambling, rambling Mon, 06 Jun 2011 13:25:00 +0000 hourly 1 http://wordpress.org/?v=3.1.4 By: Mike http://www.degutis.com/blog/drobo-customer-service-upgrade/comment-page-1/#comment-265 Mike Fri, 11 Jul 2008 20:11:20 +0000 http://www.degutis.com/blog/?p=45#comment-265 Yeah. When I get home and out of this huge iPhone line. I will email you what I sent them yesterday. It was quite a verbose rant. Based on that I hope to have this settled once and for all today. Yeah. When I get home and out of this huge iPhone line. I will email you what I sent them yesterday. It was quite a verbose rant. Based on that I hope to have this settled once and for all today.

]]> By: Mike http://www.degutis.com/blog/drobo-customer-service-upgrade/comment-page-1/#comment-141 Mike Fri, 11 Jul 2008 15:11:20 +0000 http://www.degutis.com/blog/?p=45#comment-141 Yeah. When I get home and out of this huge iPhone line. I will email you what I sent them yesterday. It was quite a verbose rant. Based on that I hope to have this settled once and for all today. Yeah. When I get home and out of this huge iPhone line. I will email you what I sent them yesterday. It was quite a verbose rant. Based on that I hope to have this settled once and for all today.

]]> By: Mike http://www.degutis.com/blog/drobo-customer-service-upgrade/comment-page-1/#comment-115 Mike Fri, 11 Jul 2008 13:11:20 +0000 http://www.degutis.com/blog/?p=45#comment-115 Yeah. When I get home and out of this huge iPhone line. I will email you what I sent them yesterday. It was quite a verbose rant. Based on that I hope to have this settled once and for all today. Yeah. When I get home and out of this huge iPhone line. I will email you what I sent them yesterday. It was quite a verbose rant. Based on that I hope to have this settled once and for all today.

]]> By: frumpa http://www.degutis.com/blog/drobo-customer-service-upgrade/comment-page-1/#comment-114 frumpa Thu, 10 Jul 2008 22:30:02 +0000 http://www.degutis.com/blog/?p=45#comment-114 Mike,<br><br>I haven't followed up with them yet after getting the initial rejection. As you saw on the Typical Mac Users site, they recommended taking this to PR. I haven't done that yet. Not sure I will.<br><br>I ordered my Drobo combo using the promo code from Cali Lewis on GeekBrief.tv. Initially I thought I was saving money, but now I feel as you do, that they were just trying to clear inventory since the promo codes were only good through June 30th and the new version was released a week later. Hell, even Apple runs their inventory down so there's less in the channel and still will swap it out. <br><br>I disagree that the original Drobo is worth nothing. Sure it's value has decrease. If it wasn't for the poor customer service, I'd consider taking the loss of buying a new one and selling the used one at a loss. Heck, I still have all the original packaging AND the protective plastic sheet still on the front and back so it's a used unit but "like new" or "excellent condition".<br><br>-Al Mike,

I haven't followed up with them yet after getting the initial rejection. As you saw on the Typical Mac Users site, they recommended taking this to PR. I haven't done that yet. Not sure I will.

I ordered my Drobo combo using the promo code from Cali Lewis on GeekBrief.tv. Initially I thought I was saving money, but now I feel as you do, that they were just trying to clear inventory since the promo codes were only good through June 30th and the new version was released a week later. Hell, even Apple runs their inventory down so there's less in the channel and still will swap it out.

I disagree that the original Drobo is worth nothing. Sure it's value has decrease. If it wasn't for the poor customer service, I'd consider taking the loss of buying a new one and selling the used one at a loss. Heck, I still have all the original packaging AND the protective plastic sheet still on the front and back so it's a used unit but “like new” or “excellent condition”.

-Al

]]> By: Mike http://www.degutis.com/blog/drobo-customer-service-upgrade/comment-page-1/#comment-113 Mike Thu, 10 Jul 2008 22:08:46 +0000 http://www.degutis.com/blog/?p=45#comment-113 Hello Al. Did you get anywhere with Drobo. I have been dealing with them today about returning my unit also and they have been very uncooperative. Horrible customer service. For months they had a 30-day money-back guarantee and then they did a huge promotion with the Macbreak Weekly podcast. This was clearly just to dump a bunch of old drobos which are now worth "nothing." And now they have NO mention at all of returns on their website PERIOD. I am waiting for a call back from them but I am not holding my breath. Hello Al. Did you get anywhere with Drobo. I have been dealing with them today about returning my unit also and they have been very uncooperative. Horrible customer service. For months they had a 30-day money-back guarantee and then they did a huge promotion with the Macbreak Weekly podcast. This was clearly just to dump a bunch of old drobos which are now worth “nothing.” And now they have NO mention at all of returns on their website PERIOD. I am waiting for a call back from them but I am not holding my breath.

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